Entre Pierre et Vigne is a trading name used by Delizia Diaz who is the “data controller” for the purposes of this Privacy Policy. At Entre Pierre et Vigne we understand you will be sharing with us information that is personal and private to you. We will take every step to ensure that your privacy rights are respected at all times.
The type of personal information we collect and how we use it
We may collect and process the following information:
Personal identifiers and contact details (full name, email and telephone number) for the purposes of keeping in touch about your enquiries or bookings and to send you newsletters and other communications where you have consented to these
Personal identifiers and contact details (full name, email and telephone number) for the purposes of completing your bookings and managing your stay
Financial details to manage your booking payments
Most of this information will be supplied by yourself at the start of our interactions or bookings. In limited circumstances, we may share this information with relevant authorities for tax and other legally mandated purposes.
Under the data protection legislation, we are required to inform you about the legal reasons we rely on for processing this information. These are as follows:
We have a legal obligation (e.g. for tax reporting and other legally mandated purposes).
We have a contractual obligation (e.g. where handling your information is needed for the purposes of managing your booking and/or any services you may have subscribed to).
We have a legitimate business reason (e.g. to answer any enquiry your may have when contacting us by email or through webforms or to aggregate your data for the purposes of analytics).
For your vital interests (or those around you) in case of emergency and/or in the very unlikely event that we should ever assess that you could be a risk to yourself or to others.
Your consent (e.g. to send you newsletters and services communications). You are able to remove your consent at any time by contacting us (contact details appears below).
How we store your personal information
Your information is securely stored in separate folders accessible solely and strictly on a need-to-know basis, on systems that are suitably password protected or encrypted as the case may be.
We keep your personal information for no more than 5 years from the end of our last interaction. We will then dispose of your information by permanently purging it from our emails and storage systems.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@entrepierreetvigne.fr if you wish to make such a request.
How to complain
If you have any concerns about our use of your personal information, you can write to us at info@entrepierreetvigne.fr.
If you remain unhappy with how we have used your data after contacting us at the address above, you may escalate your complaint to the ICO:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk
